The customer success blog with ideas and inspiration on retaining your customers!
Here are our blogs about customer engagement.
Ideas for Handling More Customers at Scale, Scaling Customer Success, and How Addressing Churn Saved Salesforce
Simplify Handoffs between Sales and Customer Success, The Importance of User or Customer Onboarding, the Anatomy of a Customer Success Quarterly Business Review
Your Point of Contact Left: Now What?, Customer Success Hiring Questions, and Engaging Customers without Annoying Them
Celebrating Customer Successes, Speaking your Customer’s Language, and Getting Ahead of Fires
Tips for Handling Customer Problems, Customer Success Myths Busted, and Improving Productivity with Automation
Dear CSM: Stop calling customers just to “Check In”, Marketing, CS, and Sales Alignment, and Getting CS Budgets Approved
The importance of defining your users’ onboarding story, tips to up your QBR game, how to hire a proactive CSM
How wrong customers can cripple your growth, reasons sales should care about CS, how to make your customers fall in love with you
