by Emily Nesterick | Jul 22, 2022 | Onboarding
Does your Customer Success team suffer from a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. As Donna Weber, a leading onboarding consultant and advisor for CS and... 
by Emily Nesterick | Jun 17, 2022 | Onboarding
Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do... 
by Morgan Carson | Jun 10, 2022 | Onboarding
Implementing a Customer Success platform is a momentous occasion—the mark of a new beginning and growth. But it can also be an intimidating undertaking, especially for first-time buyers. You must take inventory of all your data points and sources, get your... 
by Emily Nesterick | Jan 22, 2022 | Onboarding
Customer onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Whether through automated or manual monitoring, Customer Success must remain hypervigilant during onboarding to ensure customers stay the course. Creating a... 
by Emily Nesterick | Jan 10, 2022 | Onboarding
SaaS customer onboarding makes or breaks your customer retention. Your onboarding process is a learn-or-churn, adopt-or-get-dropped situation. It has a long-lasting impact on your customer and deep ties to their likelihood to churn. For this reason, unlocking the... 
by Bora Lee | Nov 9, 2021 | Onboarding
The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. Whether you’re rethinking your customer onboarding, building a process from the ground up, or just thinking it’s time for some... 
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