by Emily Nesterick | Mar 22, 2023 | Customer Success Strategy
This is a guest article by Kristen Hayer, the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department. They need to make sure they are operating as... 
by Emily Nesterick | Mar 14, 2023 | Customer Success Strategy
This is a guest article by Peter Armaly, vice president of Customer Success at ESG, which delivers Customer Success as a Service® (CSaaS). For years, Customer Success (CS) professionals, and especially CS leaders, have battled the demons of doubt—those... 
by Heather Philbin | Feb 13, 2023 | Customer Success Strategy
What your Customer Success team looks like will largely depend on your organization’s size, solution complexity, and go-to-market strategy. If you’re standing up a Customer Success function for the first time, you may only have one or a handful of Customer... 
by You Mon Tsang | Jan 31, 2023 | Customer Success Strategy
This article was originally published in Forbes. A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ineffective. Companies... 
by Emily Nesterick | Dec 9, 2022 | Customer Success Strategy
Which executive role gives you the best likelihood of becoming CEO? Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s... 
by Emily Nesterick | Nov 29, 2022 | Customer Success Strategy
This is a guest article by Michael Su, senior consultant of Customer Success, The Success League. Customer Success is still a young field and a new concept for many companies. When I ventured out to build my first Customer Success department at a tech software... 
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