by Cori Pearce | Feb 21, 2022 | Customer Experience
Customers are more than just a source of revenue and profits for your company. They’re also full of insights and knowledge that can help take your business and your products to the next level. But how do you tap into this well of information, and how can you use... 
by Cori Pearce | Jan 5, 2022 | Customer Experience
It’s not uncommon to find it difficult to grasp the concept of Customer Experience vs. Customer Success. The two are seemingly cut from the same cloth. For some, the Customer Experience definition is not that different from the one for Customer Success. So, are... 
by Cori Pearce | Nov 9, 2021 | Customer Experience
Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? One great place to... 
by Cori Pearce | Jul 31, 2020 | Customer Experience
This is a guest blog post by Dhruv Mehta from Acquire. Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company,... 
by Cori Pearce | Jul 27, 2020 | Company News, Customer Experience
ChurnZero announced today it was named a FrontRunner for Customer Experience Software by Software Advice. FrontRunner is designed to help businesses evaluate which software products may be right for them. FrontRunner is published on Software Advice, the leading... 
by Emily Nesterick | May 26, 2020 | Customer Experience, Q&A
Sales and Marketing teams use data strategies to power the sales funnel with great success. So, why do we stop using these same data-driven tactics once a prospect becomes a customer? In our latest webinar, ZoomInfo CEO Henry Schuck showed us how Customer Success... 
Recent Comments