by Cori Pearce | Dec 6, 2021 | Churn
All SaaS companies can expect some level of customer churn. For example, some customers who start a free trial may not ultimately subscribe, or those who do might realize they’re not interested in renewing their subscription. Some might feel the software... 
by Cori Pearce | Jun 18, 2021 | Churn, Engagement, Q&A
It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information... 
by Cori Pearce | Feb 12, 2021 | Churn
This is a guest blog post by Stephanie Neale, CEO of Blind Zebra. As customer success professionals, days are filled with conversations, meetings and tasks that revolve around helping our clients get maximum value from our product or solution. We train users, uncover... 
by Cori Pearce | Apr 17, 2020 | Churn
As we are all working from home, social distancing, and seeing once-crowded streets now nearly empty, it doesn’t take much to see that the world has drastically changed in just a few weeks due to the COVID-19 pandemic. There are a lot of unknowns and one of them... 
by Cori Pearce | Mar 11, 2020 | Churn
This is a guest post by Jay Nathan, Founder & Managing Partner at Customer Imperative. Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with... 
by Cori Pearce | Nov 1, 2019 | Churn
It’s the scariest time of the year – Q4! Will your CS team end the year smiling or sobbing? Here at ChurnZero, we fear churn. And when you fear churn, you fight churn. In honor of Halloween, we asked our own Customer Success team to dig deep into their... 
Recent Comments