by Emily Nesterick | Feb 11, 2022 | Customer Success Strategy
6 Ways to Capitalize on the C-Suite’s Attention on Customer Success As a customer success leader, you’re likely familiar with the struggles of gaining executive buy-in and advocating for the criticality of customer success to the larger organization. For...
by Cori Pearce | Feb 8, 2022 | Awards, Company News, Industry News/Trends
ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. This award is...
by Emily Nesterick | Feb 8, 2022 | Adoption, Customer Success Strategy
According to the Harvard Business Review, about 75% of change efforts fail due to their inability to deliver value or complete abandonment. Pile that on top of other stressors, and your chances of change friction and burnout skyrocket. “The amount of...
by Emily Nesterick | Feb 4, 2022 | Metrics
Have you ever wondered what your investors are looking for in board meetings? Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? Engaging your investors starts by understanding...
by Cori Pearce | Feb 1, 2022 | Customer Success Strategy
Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. When...
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