![[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact](https://churnzero.com/wp-content/uploads/2021/09/Webinars_TL_Customer-Success-Operations-Why-You-Need-It-1.jpg)
by Emily Nesterick | Sep 30, 2021 | Q&A
As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. Emilia D’Anzica, founder of...
by Cori Pearce | Sep 28, 2021 | NPS
A Net Promoter Score (NPS)® is a number your company can use to measure customer satisfaction and a valuable piece of the puzzle when it comes to customer insights. It’s popular because it’s simple to calculate, easy to understand, and paints a clear...
by Lexi Quinn | Sep 24, 2021 | Onboarding
At some point or another, we’ve all learned the hard lesson that rework is costly – whether it’s at the expense of your time, money, or sanity. As an Implementation Specialist here at ChurnZero, I can tell you firsthand that neglecting your Customer...
by Cori Pearce | Sep 22, 2021 | Engagement
This is a guest blog post by Anita Toth, Chief Churn Crusher. 9 Common Difficult Customer Conversations Mistakes & How to Avoid Them Let’s face it. Difficult customer conversations are hard. It doesn’t matter whether you’re a brand new CSM or a...
by Emily Nesterick | Sep 16, 2021 | Expansion
When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish...
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