by Cori Pearce | Aug 31, 2021 | Customer Success Strategy
For most B2B companies, Q4 means the time of contract renewals. It can be a busy selling season! It has become just as important, in the SaaS industry particularly, to work to keep existing customers as it is to chase down new leads. Customer retention and renewal are...
by Cori Pearce | Aug 27, 2021 | Engagement, Team Strategy
This is a guest blog post by Tamiracle Williams from PandaDoc. Customer Success (CS) is a core business function, and for some B2B companies, CS is a growth engine. Customer Success Managers (CSMs) are responsible for collecting and analyzing customer feedback,...
by Cori Pearce | Aug 25, 2021 | NPS
Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS)® is one popular way of measuring customer satisfaction in a way that’s easy to understand. It will help you...
by Cori Pearce | Aug 20, 2021 | Team Strategy
If you work in Customer Success, then you’ve likely experienced the challenges of customers reaching out to you for their support-related needs – whether it’s technical troubleshooting or resetting a password. When distinguishing between these two...
by Cori Pearce | Aug 17, 2021 | Industry News/Trends
Of course, those of us in the Customer Success industry know that CS has become a very popular practice, department, and role specifically over the last 5-6 years, but what does this growing interest in the topic really look like? To help answer this question we will...
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