by Vanessa Parada | May 28, 2021 | Engagement
If your goal is to keep your customers loving your product long term, you need to engage new users even after your customer spreads its wings and goes live. Customer dynamics constantly change. Teams grow and employees come and go, which means your product users do...
by Cori Pearce | May 26, 2021 | Industry News/Trends
If you work in the tech world you’ve certainly heard of Slack even if you haven’t used it before yourself. Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify...
by Cori Pearce | May 20, 2021 | Customer Success Strategy
When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. In the early stages of your Customer Success team’s journey, where you have little organizational oversight or guidance...
by Cori Pearce | May 19, 2021 | Awards, Company News, Industry News/Trends
ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. “It gives us great pleasure to...
by Cori Pearce | May 18, 2021 | Customer Journeys
This is a guest blog post by Dhruv Mehta from Acquire. Before everything else, let’s begin with understanding what customer journey mapping is all about. What is customer journey mapping? Do you know what made Google Maps so popular? It makes it extremely...
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