by Emily Nesterick | Oct 30, 2020 | Industry News/Trends
What’s Next For Customer Success? Top SaaS CEOs Talk Compensation, Automation, and Investors No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. At...
by Cori Pearce | Oct 27, 2020 | Customer Success Strategy
This is a guest blog post by Kristen Brehmer from TaskRay. 2020 has made a few things clear about the future of Customer Success: the handshake is definitely out; digital events are the new norm for connecting with colleagues, customers and peers; and the customer is...
by Emily Nesterick | Oct 22, 2020 | Technology
If you’re thinking of building a Customer Success platform in-house, there’s a few things you ought to know. But first, let’s address the elephant in the article by acknowledging that we’re a software company that is making a one-sided argument...
by Cori Pearce | Oct 20, 2020 | Team Strategy
This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately....
by Emily Nesterick | Oct 16, 2020 | Expansion, Team Strategy
Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless)...
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