by Cori Pearce | Sep 29, 2020 | Industry News/Trends
For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took course over two days (September 22 & 23, 2020). The...
by Abby Hammer | Sep 25, 2020 | Team Strategy
[This is the second installment of a two-part article series. The first installment outlined the significance of (and ramifications of not) marrying your Customer Success and Product teams, how to spot the misaligned warning signs, and decoding each team’s...
by Cori Pearce | Sep 23, 2020 | Company News
ChurnZero is being recognized for giving back to their community with a 2020 Tech Cares Award from TrustRadius. ChurnZero, a real-time Customer Success platform, today announced that TrustRadius has recognized the company with a 2020 Tech Cares Award. This award...
by Alex Weihmann | Sep 22, 2020 | Customer Success Strategy
Being a phenomenal Customer Success Manager doesn’t just come naturally. Those of us in the world of CS know that learning from peers and building upon existing skills is a must. Always staying abreast of the latest trends and...
by Emily Nesterick | Sep 18, 2020 | Engagement, Q&A
Have you stopped to ask yourself if your customer conversations and QBRs are really about your customer – or are they about what your customers thinks about your product? Do you understand the “why” that drives their day-to-day priorities? Are they...
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