by Emily Nesterick | Feb 28, 2020 | Adoption, Q&A
With your customers’ product usage still ramping up early on in their adoption journey, it becomes tricky to find meaningful data points. But, if you use digital communication, you have access to all sorts of “marketing” metrics to better...
by Bora Lee | Feb 25, 2020 | Onboarding
Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or...
by Emily Nesterick | Feb 14, 2020 | Customer Loyalty
Did you know the iconic Sweethearts candies started out as lozenges? This may not sound like a far stretch for a candy that’s notoriously likened to Tums. (Nothing says “Kiss Me” like the taste of a chewable antacid, am I right?) Undergoing a...
by Cori Pearce | Feb 11, 2020 | Industry News/Trends
ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. It was a two-day event in Atlanta, where attendees got to hear perspectives from leading Chief Customer Officers on how to utilize the latest technology to wow your...
by Emily Nesterick | Feb 7, 2020 | Industry News/Trends
Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. Will this role have high growth potential? Do companies see the value of my department? Is my experience going to be relevant in the years to come? These are...
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