by Cori Pearce | Feb 22, 2019 | Churn
It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. A cheater is a customer who is actively being wooed by one (or maybe even more) of your competitors in attempts to steal their business. Of course, competition is always...
by Cori Pearce | Feb 15, 2019 | Industry News/Trends
Last week we attended and exhibited at SaaStr Annual in San Jose as a gold sponsor. It was a huge uniting of the global B2B SaaS community. We had some great conversations in our booth about scaling in SaaS and the role that Customer Success should play in...
by Cori Pearce | Feb 8, 2019 | Industry News/Trends
In honor of the 61st Annual Grammy Awards that are airing this Sunday evening, we decided to pick some of the songs from the nominations list and create a Customer Success playlist to help power you through your day.,We hope you enjoy! The Middle – Zedd,...
by Cori Pearce | Feb 1, 2019 | Industry News/Trends
At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. There...
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