Sep 26, 2019

Read Time 3 min

ChurnZero Named Overall SaaS Category Winner in 2019 APPEALIE Awards


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2019 SaaS Awards Announced – Appealie Honors Best Product and Leaders in SaaS


Appealie 2019 BadgeAPPEALIE has announced the winners of the 2019 SaaS Awards, including inaugural executive and investor awards.

23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included Alteryx, Ceridian, ChurnZero, SalesLoft, Slack, and Zoom.

“The expectations of today’s software buyers and users increase each year. Our highly selective, data-driven software award honors customer-obsessed SaaS platforms that deliver extraordinary experiences,” commented Matt Harney, Founder of APPEALIE.

“No longer can businesses assume their customers are happy and successful, they must work to keep them successful,” said You Mon Tsang, CEO and Founder of ChurnZero. “We think of ChurnZero as a leading technology provider in the important and burgeoning space of Customer Success, and why we see recognition like this award as a benchmark to live up to in delivering real business value to our customers.”

 The 2019 APPEALIE SaaS Award winners are presented below.



Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), customer responses to APPEALIE’s proprietary survey, UI/UX, recent product improvements, amongst other criteria.  

  • Alteryx
  • Artemis Health
  • Backlog
  • BirdEye
  • CallRail
  • ChurnZero
  • Copper
  • Gusto
  • Invoca
  • Kajabi
  • SalesLoft
  • Slack
  • Ushur
  • Workiva
  • Zoom


Judged by customer success experts, entrants submitted documentation for their best customer success stories and outcomes.

  • Ceridian
  • Chargify
  • Inference Solutions
  • com
  • SignalFx
  • Totango
  • TripleSeat
  • UserIQ



“Today’s very best SaaS entrepreneurs often have their choice of investors. This new award recognizes the SaaS investors that bring the most value to their portfolio,” commented Matt Harney. 

The SaaS investor award selection process was driven by feedback from entrepreneurs and portfolio companies based on the value an investor adds, whether in terms of strategic advice, recruiting, fundraising, M&A, and network introductions.

  • Promod Haque – Senior Managing Partner – Norwest Venture Partners
  • Kelly Perdew – Managing General Partner – Moonshots Capital
  • Bryan Stolle – Founding Partner – Wildcat Venture Partners



Through peer nominations, our executive winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent.



  • Michaela Dempsey – VP of Demand and Head of Marketing – Scout RFP
  • Meagen Eisenberg – Chief Marketing Officer – TripActions
  • Barbra Gago – Chief Marketing Officer – Miro
  • Udi Ledergor – VP Marketing – Gong
  • Dan Visnick – Chief Marketing Officer – HoneyBook



  • Lawton Ursrey – VP of Customer Success – UserIQ
  • Andy Lyon – Director of Account Management – Enterprise – ZoomInfo

All awards were presented at the 2019 APPEALIE SaaS Conference in San Francisco.



The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™ and customer responses to APPEALIE’s proprietary survey. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence. 

Similarly, our SaaS executive leadership and investor awards are selected based on peer nominations and proprietary survey responses. 

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.

Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.


About ChurnZero

ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit


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