by Cori Pearce | Sep 28, 2018 | Q&A
Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand...
by Cori Pearce | Sep 21, 2018 | Churn
It’s monster time again! Today we are going to take a look at our fourth churn monster – the victim. This is one of the worst churn risks out there, because the customer isn’t actually doing anything wrong, but they are still being affected in a...
by Cori Pearce | Sep 20, 2018 | Company News
We are proud to announce that ChurnZero has been named a Leader in the Customer Success category by G2 Crowd in their Fall 2018 Grid® Report. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share,...
by Cori Pearce | Sep 14, 2018 | Industry News/Trends
Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot. INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. This year, they even had a...
by Cori Pearce | Sep 7, 2018 | Team Strategy
You are looking to grow your Customer Success team – that’s great news! Now, how do you go about finding the right candidate to join the team? Well, it first starts with a well-written and compelling job description that accurately describes the role, the...
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