by Cori Pearce | Mar 30, 2018 | Customer Success Strategy
It’s officially Spring (whether it feels like it or not where you live). Spring cleaning is a great tradition. It’s a chance to declutter, refresh and refocus. So, why not apply the same energy you put into cleaning out your house to cleaning up your...
by Cori Pearce | Mar 23, 2018 | Industry News/Trends
The good news is that Customer Success is where it’s at! As more companies invest in Customer Success, the demand for good Customer Success Managers (CSMs) also continues to grow. LinkedIn listed Customer Success Manager as the third most promising job for 2018....
by Cori Pearce | Mar 21, 2018 | Company News
We are excited to announce that Abby Hammer, VP of Products and Chase Tinkham, Customer Success Manager at ChurnZero have both been named in the 2018 TOP Customer Success Strategists list by MindTouch. This year, between the nominations and voting period, over 3,200...
by Cori Pearce | Mar 16, 2018 | Engagement, Segmentation
The foundation for building out a comprehensive customer retention plan is to first start with breaking your customers down into segments. Once you have your customers segmented you can then use those groupings to drive your engagement strategies. Wondering where you...
by Cori Pearce | Mar 9, 2018 | Customer Success Strategy
Yesterday, we hosted the first of a new series of events called RYG Success Hour. You might be wondering what RYG means? RYG stands for red, yellow, green. RYG Success Hour is all about learning how to take your customers whose health score is in the red or...
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