by Cori Pearce | Dec 29, 2017 | Team Strategy
If you are tracking Net Promoter Score (NPS) and you don’t know what to do with the results, don’t worry, you’re not alone. According to the annual Net Promoter Score Benchmark Survey, 90% of companies were unclear if implementing NPS had...
![[Videos] Q&A With Customer Success Leaders](https://churnzero.com/wp-content/uploads/2017/12/questions.gif)
by Cori Pearce | Dec 22, 2017 | Q&A
We recently had the chance to get some of our customers (A.K.A. Customer Success Leaders) together for a CS forum, and we took the opportunity to ask them their advice on some various industry questions. We’d like to share their insights with you. Check out...
by Cori Pearce | Dec 15, 2017 | Churn
We know that Customer Success has become more critical to the recurring business model. One doesn’t need a crystal ball to know it will continue to influence how businesses operate and drive growth in 2018. Besides the role of Customer Success becoming more...
![[Infographic] Top 5 Traits of a Customer Success Leader](https://churnzero.com/wp-content/uploads/2017/12/Infographic-Top-Traits-of-a-Customer-Success-Leader-1024x675.jpg)
by Cori Pearce | Dec 8, 2017 | Team Strategy
The following is a guest post by Ellie Wu, Founder & Chief Evangelist of PictureCS. In addition to the end of the year checklist and prep, it’s important to focus on one element that is a common thread across all Customer Success teams regardless of size and...
by Cori Pearce | Dec 1, 2017 | Customer Feedback
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Over the past two weeks I’ve written about building up your company’s voice of the customer program. We began with a look at “moments of truth” –...
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