by Cori Pearce | Nov 22, 2017 | Customer Feedback
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. Last week I wrote the first post in a three-part series on building a voice of the customer program. In that article I dealt with collecting feedback to hear what your customers...
by Cori Pearce | Nov 17, 2017 | Customer Feedback
The following is a guest post by Jim Jones, CEO & Founder of Voyant Consulting. I wrote a post in March describing the basics of a customer feedback loop. I couldn’t fully address the topic in a single post, so I’m now breaking it out into a...
by Cori Pearce | Nov 10, 2017 | Customer Success Strategy
Best Practices for Year-End Planning If you are part of a subscription-based company, you know that customer success is vital to the growth of the business. The challenge that companies face though is that CS is often still an unclear field and is dependent on both...
by Cori Pearce | Nov 3, 2017 | Customer Success Strategy
With the end of the year approaching, it is a busy time for Customer Success teams. Businesses are under pressure to finish out the year strong, perform Quarterly Business Reviews (QBRs), determine and refresh KPIs for the new year, finalize budgets – and...
Recent Comments