The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: April 2017
- 4 types of churn, 3 approaches to maximizing CLV, 2 elusive metrics everyone biffs, 1 start-up who beat average churn by 1000% - and ChurnZERO
- Critical onboarding mistakes to avoid, what works (and doesn't!) for structuring CS, predicting churn without machine learning
- Winning back cancelled customers before they churn, lesser-known ways churn hurts your company, key metrics for new CS platform users
- The anatomy of passives and detractors in NPS, why you need to call your churning customers, the only 2 reasons customers churn