The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: January 2017
- Customer-centric success milestones, how your CAC can determine your company's fate, why customer feedback is everything
- Building a QBR process for your CS team, boosting your day-to-day productivity as a CSM, key CS metrics you should be measuring
- Why you can't offset churn with upsells, techniques for better understanding your customers, avoiding CS getting stuck in a vacuum
- Customer Experience trends, why churn should be a sales rep problem, tricks for upselling and cross-selling