by Abby Hammer | Dec 22, 2016 | Industry News/Trends
Ready or not, here comes 2017! As 2016 draws to a close, we want to help our readers gear up to kick their Customer Success to the next level in the coming year. This last Fighting Churn post before the new year is filled with insightful reads to help you plan...
by Abby Hammer | Dec 15, 2016 | Churn, Customer Success Strategy, Segmentation
Churn Fighting Focus: Can you ignore 95% of your churn? As Customer Success pros, our instinct is obsessively worry about and vehemently fight any and all churn. Every customer we lose is a disappointment, any dips in our retention rate make us cringe....
by Abby Hammer | Dec 8, 2016 | Customer Experience
Churn Fighting Focus: Making customers’ first experiences count When the phrase “we’ve won the customer” is used, we tend to think of the moment when a prospect becomes a customer, when they first sign up for your product or...
by Abby Hammer | Dec 1, 2016 | Customer Success Strategy, Onboarding
Churn Fighting Focus: When customer relationships start right, they stay right Today we are putting on our psychology hats to take an closer look at an important fact we often forget during the daily grind: human nature affects the nature of business. But...
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