by Abby Hammer | Nov 17, 2016 | Team Strategy
At a high level, the journey from prospect to customer seems very straightforward: start in marketing as a lead, get handed off to Sales once qualified as a good prospect and finally arrive in Customer Success to be onboarded and made successful. But what happens when...
by Abby Hammer | Nov 10, 2016 | Adoption, Churn, Engagement
Churn Fighting Focus: QBR Mistakes for CSMs to Avoid Too often Quarterly Business Reviews provide little or no additional value to the client and lack focus, accountability or incentive for your client to make this meeting a priority again. It is up to you...
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