by Abby Hammer | Jul 28, 2016 | Churn, Customer Success Strategy
We begin this week with some exciting news for the team here at ChurnZero: we were named by Washington Business Journal as one of five DC startups that could be the next big thing! In the article, our CEO You Mon Tsang talks about his long career as a...
by Abby Hammer | Jul 21, 2016 | Customer Success Strategy
On the other end of the marketing funnel… is another funnel. If marketing and sales drive the marketing funnel, you could make the argument that the other end is driven by the customer success team or by customer success marketing. The tactics involved to...
by Abby Hammer | Jul 14, 2016 | Churn, Customer Success Strategy
You head into work with a strict schedule: call your three newest customers to see how onboarding is going, meet with the product and development teams and finish helping the client who phoned in yesterday with questions about your app’s newest feature....
by Abby Hammer | Jul 8, 2016 | Customer Loyalty
As customer success teams know all too well, relationship types can be positive or negative, distant or intimate, and intense or weak, communicative or noncommunicative, and so on. Your CSM team has customers with various needs that may even change on a daily or...
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