The Customer Success blog with ideas and inspiration on retaining your customers.
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Month: May 2016
- Insights from your internal teams, lessons from a CS close-call at Zendesk, "fail-fast" moments to avoid
- Getting CS & Sales on the same page, the danger of canned metrics and a check-in on 2016 CS Trends
- Kayne West, Customer Success v. Customer Service, Churn Reduction Tips
- Join ChurnZero as a Business Development Representative
- The importance of segmentation - key post-implementation milestones and internal comms about customer success