BIG RYG is returning to Washington, D.C. on October 4-5, 2023!


Learn, network and grow with the best in Customer Success.

Are you a Customer Success leader looking  to level up your leadership, increase your impact, and inspire your team? Join us at BIG RYG 2023 this fall. There’s no selling. No fluff. Just two days of actionable ideas and practical insights tailored for CS leaders to help you and your team succeed.

BIG RYG (that’s the red, yellow, green of customer health) comes with a mantra: speak simply, be real, and challenge the audience. Our content that opens new perspectives on what’s possible with Customer Success, provides tactical answers to your most pressing challenges, and explores what it takes to run a modern Customer Success organization.

Registrations are open. Speaker opportunities are available. We can’t wait to see you.

Sponsor BIG RYG

Put your brand front and center with an audience of decision-makers from across the CS industry. Register your interest and we’ll work with you to find the perfect BIG RYG sponsorship opportunity.

Secure your seat today

Early bird discounts until August 1, 2023!
$1,000: Early Bird + Customer Training Day
$900: Early Bird
General admission August 2 – October 4, 2023.
$1,300: General admission + Customer Training Day
$1,200: General admission








Who speaks at BIG RYG?

Last year’s speakers included founders and executives from Asana, Axios, CXChronicles, ESG, FranConnect, Higher Logic, Infinite Renewals, LinkedIn, Pendo, Rocketlane, SAP, SuccessCOACHING, Success in Black, The Success League, Skilljar and more.


Jim VandeHei, Co-Founder and CEO, Axios

Jim VandeHei

Co-Founder and CEO

Gabby Wong, CEO, FranConnect

Gabby Wong


Stephanie Berner, Global Head of Customer Success, LinkedIn Sales Solutions

Stephanie Berner

Global Head of Customer Success
LinkedIn Sales Solutions

Yanique Grant, Customer Experience Specialist, Navigating the Customer Experience

Yanique Grant

Customer Experience Specialist
Navigating the Customer Experience

Arch Shetty, Head of Customer Success, Asana

Arch Shetty

Head of Customer Success


Customer Training Day: October 3, 2023

– Training sessions
– Office Hours
– Genius Bar
– Networking Happy Hour

Day one: October 4, 2023

9:15 am – 10:15 am: Keynote

10:30 am  – 12:00 pm: Hyper-workshops

12:00 pm – 1:00 pm: Lunch

1:00 pm – 4:15 pm: Hyper-workshops

4:30 pm – 5:00 pm: Keynote

5:00 pm – 6:30 pm: Network reception

6:30 – 10:00 pm: Welcome party

Day two: October 5, 2023

8:00 am – 9:00 am: Registration and breakfast

9:15 am – 10:15 am : Keynote speaker

10:30 am – 12:15 pm: Breakout sessions

12:15 pm – 2:00 pm: Lunch and networking

2:00 pm – 4:00 pm: Breakout sessions

4:15 pm – 5:00 pm: Closing keynote

About the venue

Get a new perspective on D.C.

BIG RYG 2023 takes place at 1201 Wilson Blvd, Arlington, VA 22209. The venue is perched in D.C. metro’s tallest building with million-dollar views of the National Mall.

You will be steps from the Rosslyn Metrorail station, which connects directly to Union Station, Washington National Airport, & Washington Dulles Airport.

Buy 3 get 1 free! Contact for your code today


Secure your place at BIG RYG 2023 today.


Fill out the form below to learn more about BIG RYG Sponsorship opportunities