Customer Success Resources
Gain free access to our top Customer Success resources and downloadable content for Customer Success professionals through ChurnZero’s Resource Library.
Featured
How much do SaaS companies spend on CS?
Learn how much companies spend on customer success and see how your budgets stacks up.
Artificial Intelligence
Supercharge your success with ChurnZero’s new Customer Success AI™
Impact Webinar – Customer Success AI
Five tips on AI prompt writing (with real world Customer Success examples)
Digital CS
Digital Customer Success: A Getting Started Guide – Part 1
Four essential questions to help you design your digital customer success strategy
The top 2024 customer success trends predicted by industry experts
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Engagement
Digital customer engagement: how to balance one-to-one and digital interaction
The hidden impact of investing in customers
Handling conflict in customer success: nine tips for mastering tough talks.
Management
The seven steps of a successful customer success book shift
How customer success leaders can help their teams manage stress
The guide to book shifts in customer success
Onboarding
FreeWill
Smoothwall
Impact Webinar – Managing Onboarding for Low Touch Customers
Operations
Three effective strategies for improving customer onboarding with AI
How to amplify digital customer success with your support team’s insights
How going the extra mile to understand customers propelled Squire into a $750m SaaS company
Product Adoption
Meet the winners of 2023’s ChurnHero Awards for customer success
7 Smart Customer Success Playbooks
The power of positive reinforcement: 13 customer wins worth celebrating
Retention
Cofense – Divi
Master the strategy of multithreading in customer success: Q&A with Emilia D’Anzica
Strategic customer success: minimizing post-sale chaos with Tim Conder.
Research
How much do SaaS companies spend on CS?
The average customer success budget ranges from $110,500 to $667,250
