Surprising Insights About Customer Health Scores & Its Impact on Recurring Revenue


Customer health scores are a foundational methodology for Customer Success teams, that tells you a whole lot more than just if a customer is likely to renew or not.

Join us for this webinar as Irit Eizips from CSM Practice shares benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores.

In this webinar, we’ll cover:
  • Who is implementing customer health scoring
  • The true impact of customer health scores
  • Current customer health score trends

Spoiler: Some of the survey findings will go against your assumptions on customer health scoring.