Your digital-led Customer Success program will only be as good as the technology behind it. But how do you make sure you go about building your CS tech stack the right way?
ChurnZero and inSided discuss the product categories and solutions that leading Customer Success professionals embrace as they build out their digital-led programs. Plus, we talk about how you can ensure you’re not just adding complexity, but actually leveraging your data to enhance the customer experience to enable better decision making.
Agenda:
- What a Customer Success tech stack is and why you should care
- The technology that drives a successful digital-led CS program
- Why it’s important to have an integration strategy
- How a comprehensive CS tech stack can optimize customer retention
- How to drive revenue by combining customer data across all touchpoints
