Why Surveys Should be Owned by Customer Success

Presenter: Regan Becker, Account Executive @ ChurnZero

Webinar On Demand

Customer feedback is a key component of ensuring continued engagement, adoption, and ultimate success of our customers. When building a truly customer-centric organization, top performing Customer Success teams leverage surveys to ensure alignment and results across internal and external stakeholders.

In this webinar, we’ll cover:
  • Implement and enrich your strategy for customer surveys
  • Drive cross-functional collaboration by leveraging survey results and feedback
  • Deploy the right surveys throughout the customer lifecycle to deliver actionable insights