Crawl, Walk, Run: How to level up HealthScores

Presenter: Miller Weglein, Account Executive at ChurnZero

Webinar On Demand

Understanding, predicting, and reacting to the change in a customer’s health is a crucial component of Customer Success.

If you don’t have a system in place to measure the health of your clients, that’s step number one. But if you do, it’s equally important to understand how to configure HealthScores to capture all the factors that could impact clients’ success or risk of churn.

In this webinar, we cover:
  • What is a ChrunZero HealthScore
  • How to configure it to your needs
  • What you can do with the measures
  • How to leverage data points to calibrate accurate HealthScores