The Right Way to Handle Customer Objections & Negotiations

In this webinar, we’ll cover:

  • Basic negotiation approaches for CSMs
  • Common objections and how to prevent them
  • What to do if the other person won’t negotiate in a fair and open way
  • How to escalate a negotiation for the best results

Kristen Hayer

Founder & CEO

As a Customer Success professional, you are going to run into situations across the customer lifecycle that require you to negotiate, that aren’t just centered around contracts. That is why negotiation is a skill set that is valuable regardless of whether you are responsible for renewals and expansion in your role or not.

Join this webinar with The Success League to understand the circumstances in which you might need to negotiate and how best to handle them to drive a win-win result.

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