A CSM's Introduction to ChurnZero

Presenter: Chase Tinkham, Customer Success Manager @ ChurnZero

Webinar On Demand

Join Chase Tinkham, Customer Success Manager at ChurnZero as he walks you through a day in the life of a ChurnZero user. Chase will share how our platform helps CS teams better manage their book of business. He’ll walk you through how he as a CSM uses the platform to assist with onboarding, renewal, and expansion. If you’re considering a Customer Success platform, this is the perfect way to see how ChurnZero can become a part of your team’s daily routine.

In this webinar, we’ll cover:
  • A walkthrough of ChurnZero from a CSM’s perspective
  • How CSMs can organize their day to maximize account coverage across high risk and low engagement customers
  • Tips for applying a CS tool when prepping for internal and customer meetings
  • Why external dashboards and ChurnScores are an important part of a CSM’s daily routine