How do you deal with the growing pains of a fast-growing SaaS company? As Definitive Healthcare multiplied their revenue over the last three years, their Customer Success team had to expand by over 300%. This type of rapid growth raised many challenges and learning opportunities for the company and individuals on the team. Hear firsthand from this growing team about their fast-track journey and lessons learned along the way, including how to:
CX Growing Pains: Lessons Learned Scaling to 300% Growth in 3 Years
Session On Demand
- Manage Customer Success role expectations up and down the chain of command
- Establish a clear understanding of what effective communication looks like
- Streamline processes and manage Customer Success technology implementation