2022 Customer Success leadership study results revealed

Webinar On Demand

How are Customer Success leaders measuring success?

What are CS team’s top priorities today? When are CS teams adding operations?

Get answers to these questions and more in the third annual CS Leadership Study conducted by ChurnZero and ESG with support from Higher Logic Vanilla and involve.ai. This year’s report features insights from more than 1,000 CS leaders around the globe.

Download the 2022 Customer Success Leadership Study

In this webinar, we’ll cover:

What big and surprising trends are rocking the industry from our panel of CS leaders as they breakdown the study’s results for the first time. For starters:

  • Teams are getting bigger, but not big enough
  • Veto power has consequences
  • Financial pressure is changing business behavior

Find out how you stack up against your peers when it comes to budgets, team structures, tech stacks, and more.