Nov 8, 2023

Read Time 2 min

ChurnZero earns TrustRadius 2023 Best Of awards for Best Feature Set, Best Relationship, and Best Value


Washington, D.C, November 8, 2023: ChurnZero, the platform and partner for Customer Success, has been recognized with three awards for its product innovation, customer value, and partnership with customers by leading research and review platform TrustRadius. ChurnZero earned 2023 Best Of awards for Best Feature Set, Best Relationship, and Best Value for Price, based on authenticated reviews by ChurnZero customers on the TrustRadius platform.

TrustRadius determines its Best Of award winners based on the percentage of reviewers who give high ratings to vendors in five categories: value, feature set, implementation, fulfillment of sales and marketing promises, and likelihood to buy again. Of the hundreds of ChurnZero customers who reviewed its customer success software on TrustRadius:

  • 99% say ChurnZero delivers good value for the price.
  • 95% say they’re happy with ChurnZero’s feature set.
  • 89% say ChurnZero’s implementation went as expected.
  • 99% say ChurnZero has lived up to its sales and marketing promises.
  • 97% say they would buy ChurnZero again.

2023 is the second year running that ChurnZero has earned TrustRadius’s Best Feature Set and Best Relationship awards. The company’s recognition in 2023 also includes the SIIA CODiE award for best customer success software, and the highest place on G2’s Grid Report for customer success software.

“As the SaaS industry looks for scale and value at every opportunity, your customer success platform’s commitment to innovation, partnership, and customer value is more important than ever,” says You Mon Tsang, CEO and co-founder, ChurnZero. “Thank you to the CS teams worldwide who use ChurnZero, who recognize how we’re delivering on all three counts, and who shared their feedback with TrustRadius this year.”

Related: ChurnZero earns top score in current offering category in assessment of customer success platforms by leading independent research firm. 


About ChurnZero

ChurnZero is the platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale.

ChurnZero’s customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI™ to help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue.

The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to customer success teams worldwide who use ChurnZero to increase and scale their impact.

Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and an office in Amsterdam.



Chris Pilbeam


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