ChurnZero’s AI-powered customer growth platform also wins APPEALIE awards in Analytics & Business Intelligence and Customer Service categories.
Washington, D.C, January 15, 2025— ChurnZero, the AI platform and partner for customer growth, has earned 2025’s APPEALIE SaaS Customer Success Award for the exceptional work of its customer success team. For the third year running, APPEALIE judges recognized ChurnZero’s CX team for going above and beyond to ensure the success of the customer teams who use ChurnZero to increase customer revenue and retention, and accelerate and scale their impact.
ChurnZero also won Overall SaaS Awards in APPEALIE’s Analytics & Business Intelligence, Collaboration & Productivity, and Customer Service categories for its innovative platform, which connects proprietary Customer Success AI™, analysis, and automation to the customer experience. APPEALIE selects Overall SaaS winners using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, third-party analyst research, and other criteria.
“We’re incredibly excited to achieve a three-year winning streak in the APPEALIE SaaS Customer Success Awards,” says Lukas Alexander, ChurnZero’s vice-president of customer success. “I’m grateful to our customers, and to the members of ChurnZero’s CX team who go above and beyond to ensure our customers’ success. Our aim is for every customer to consider us a part of their own team, and it’s wonderful to be recognized for this dedicated approach of partnership.”
Within the last year, ChurnZero’s CX team has led the SaaS industry in recognition for customer value and partnership, with SIIA CODiE, APPEALIE, and Customer Success Collective all naming ChurnZero’s CX team the top SaaS customer team of 2024. The team’s work has contributed greatly to ChurnZero’s outstanding feedback on G2, where customers have awarded the company more than 1,200 five-star reviews and ChurnZero holds the highest category rating for user satisfaction.