Jun 22, 2023

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ChurnZero Earns 2023 SIIA CODiE Award for Best Customer Success Management Solution


WASHINGTON, D.C., June 22, 2023 – ChurnZero, the platform and partner for Customer Success, has been named the Best Customer Success Management Solution by the 2023 SIIA CODiE Awards. The prestigious awards program, run by the Software & Information Industry Association, recognizes the companies who create the most innovative business technology products, determined through rigorous reviews by independent judges. ChurnZero, which helps Customer Success teams worldwide work more efficiently, deliver greater customer value, and drive more revenue, was previously named a CODiE winner in 2018 and a CODiE finalist in 2019, 2021 and 2022 for best Customer Success Management Solution and Best Client Success Team.

“We’re honored that our commitment to innovating for our customers has been recognized with a CODiE Award once again,” says You Mon Tsang, CEO and co-founder, ChurnZero. “As the SaaS industry leans into this year’s cold economic headwinds, we’re working relentlessly to help businesses optimize their customer experience, maximize their revenue retention, and increase their impact with new technologies like Customer Success AI™. We’re proud to be recognized by the CODiE Awards as the platform and partner for Customer Success.”

In the last 12 months, ChurnZero has enhanced its Customer Success platform with innovative features that include:

Renewal and Forecast Hub helps CS teams increase their ownership and influence over revenue. Users can confidently predict revenue retention and growth, quantify their direct contribution to revenue KPIs, and ensure an accurate pipeline with strong results.

Customer Success AI™ helps CS teams save time, work more efficiently, and scale their impact with the first generative AI built into a CS platform. CS AI can ideate new engagements, written content, and strategic directions on demand, summarize call notes into detailed follow-up emails, and more.

ChurnZero & Northpass integration enables CS teams to own, manage and optimize digital education, providing customers with a tailored learning experience that leads them to value faster. CS teams can create educational content with the Northpass learning management system, and drive customized enrolment using ChurnZero data and automation.

“The 2023 Business Technology CODiE Award Winners maintain the vital legacy of the CODiEs in spotlighting the best and most impactful apps, services and products serving the business tech market.”, said SIIA President Chris Mohr. “We are so proud to recognize this year’s honorees – the best of the best! Congratulations to all of this year’s CODiE Award winners!”

About ChurnZero

ChurnZero is the platform and partner for Customer Success, dedicated to helping subscription businesses grow and succeed at scale.

ChurnZero’s customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI™ to help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue.

The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to Customer Success teams worldwide who use ChurnZero to increase and scale their impact.

Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and an office in Amsterdam.

About the CODiE Awards

The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. A SIIA CODiE Award win is a prestigious honor, following rigorous reviews by expert judges whose evaluations determine the finalists. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiE.


Chris Pilbeam





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