ChurnZero
Customer Success Software
Helping Customer Success teams understand their customers better to drive success and reduce churn. See how our top rated Customer Success management platform can help your business.
Customer Success Software Tour
Give your team an edge
The ChurnZero digital-first Customer Success software helps you make the most of your time and focus on the work that really matters to your Customer Success team. Learn how ChurnZero can help you drive user adoption, expand your current accounts, and fight customer churn today.
A better view of the customer lifecycle is possible with holistic customer success software.
Pulling together data across the entire customer lifecycle gives your Customer Success team the inputs and confidence needed to greet opportunities and address threats. ChurnZero’s Customer Success software features drive efficiency and impact for your team. You can also share customer data easily across your organization.
Essential customer success software
Centralize customer data
Give your CS team—and your whole company—access to customer data when and where they need it.
- Command Center
- Segments
- Customer Profiles
- Dashboards and reports
- Collaboration chatbots
- Alerts
- Data access
Collaborate with customers
Build long-term loyalty as your customers’ coach and champion on their road to success.
- Customer journeys
- Digital engagement tools
- Walkthroughs
- In-app communications
- Surveys
Automate engagements and workflow
Make a bigger impact on more customers with ChurnZero’s machine learning tools, AI, in-app communications, and industry-leading automation.
- Plays
- Customer journeys
- digital engagement tools
- LaunchPad, our best practices template library
- Customer Success AI™
Analyze customer data
Know the strength of every customer relationship. Share actionable insights with customers and colleagues. Optimize your effectiveness, surface critical trends, and prove your value.
- Health Scores
- Renewal and Forecast Hub
- Advanced Reporting
- Predicitive analytics
- Rest API – live exports
Forecast revenue
ChurnZero’s Customer Success software gives you the information you need to identify at-risk customers, see upsell opportunities quicker, and forecast revenue and renewals accurately.
- Health scores
- Renewal and Forecast Hub
- Predicitive analytics
- Advanced reporting
- Surveys
What do we like best about ChurnZero?
“The ability to quickly establish a customer success ops practice leveraging the power of ChurnZero; customer 360, customer health scores, segmentation, journeys, etc.; enabling increased insight to customers; tracking and managing interactions, and communications; and driving proactive action-oriented behaviors and decision making to retain, grow revenue and drive adoption and expansion. Customer support, onboarding, responsiveness and overall experience has been top notch!” — Stephanie W.
Customer success software platform that grows as your business grows
BUILT FOR FAST-GROWING COMPANIES
As your company grows, you need to be able to manage more customers with greater precision and personalization. The ChurnZero Customer Success management platform gives you the power to rapidly scale without the need to equally expand your Customer Success team.
BUILT FOR ENTERPRISES
As an established organization, your customers expect exceptional service, and you need a Customer Success platform your team can rely on with advanced features focused on deeper reporting and complex use cases for your ever-evolving needs.
Better manage the customer experience
It begins with data integration
Get a holistic view of every customer by connecting data from every customer touchpoint. Share customer data easily across your organization
Truly customize the customer experience
Ready to Fight Churn?
Give your team the proactive edge they need with the Customer Success software that helps them focus on what matters most.
Case Studies
Features
Integrations
Reach out to schedule a one-on-one demo.
We’re dedicated to helping subscription businesses fight customer churn. Better understand how customers use your product and how to best interact with them at every stage of the customer lifecycle. We’re customer obsessed just like you.