The Best CX Lessons From Real Customer Conversations

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Meet the winners of 2023’s ChurnHero Awards for customer success

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Each...

Will AI replace customer success managers? Here are sound arguments from both sides.

Artificial intelligence (AI) has long sparked the human imagination, often in the form of science fiction. Movies about AI becoming sentient and moving to destroy its human makers are plentiful, and mostly follow a familiar storytelling format in which the humans...

The new renewal playbook: Winning over cost-focused customers with Adil Dittmer

ROI is no longer the deciding factor in a customer’s decision to renew. Companies today care more about cash flow and cost efficiency. This tightened focus makes presenting price increases to customers all the trickier, even when they see the product’s value. To get...