When you need a sandwich, you need a sandwich. You might have had a busy morning. Maybe your afternoon is all meetings, so you order a grilled cheese from the deli. But what if that isn’t what you get? What if you open the bag to find a loaf of sourdough and a block...
This is a guest post by Todd Eby, co-founder and CEO of SuccessHACKER. Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations. Customer Success teams are essential for retaining customers, improving the...
From optional to all-important, Customer Success has come a long way in the last decade. And all signs point to continued growth. What makes us so sure of this during these times of considerable ambiguity? For starters, the CS role has earned its rightful spot as one...