Forbes – Why NRR (Net Revenue Retention) Is The One Metric To Rule Them All For SaaS

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Why Customer Success and customer education are your BFFs in uncertain times

This is a guest article by Andrew Brown, content marketing manager, Northpass. Searches for customer retention peaked in early 2022. Searches for customer churn neared their all-time high around the same period. Why? The pandemic. Or, more specifically, the...

Would your customer do the trust fall with you?

This is a guest article by Srikrishnan Ganesan, CEO and co-founder, Rocketlane. Our brains rely on memory to build expectations and trust. As a Customer Success professional, how can you provide positive memories in a consistent way? At Propel, Rocketlane’s annual...

Why Customer Success is your best investment during an economic downturn with You Mon Tsang and Punk CX

When a financial slowdown approaches, the smartest businesses look for areas where their investment has the best leverage. Today, the greatest opportunity for efficient growth lies with Customer Success (CS) teams—the purveyors of customer loyalty. Find out how...

Forbes – Why NRR (Net Revenue Retention) Is The One Metric To Rule Them All For SaaS

Why Customer Success and customer education are your BFFs in uncertain times

Would your customer do the trust fall with you?

Why Customer Success is your best investment during an economic downturn with You Mon Tsang and Punk CX

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Featured Resources

Top 10 Signs It’s Time to Invest in Customer Success Technology eBook

Customer Success Guide: How to Get C-Suite Buy-in for a CS platform.