Forbes – Why NRR (Net Revenue Retention) Is The One Metric To Rule Them All For SaaS

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Winning over Customer Success talent: Four ways to build a better interview process

This is a guest article by Swati Garg, founder and CEO, Melo Associates, and Lindsay Lynch, senior recruitment consultant, Melo Associates, a recruitment firm focused on Customer Success hiring for SaaS and tech companies nationwide. Having a strong interview process...

Three Customer Success strategies to safeguard business stability and spur growth in a downturn

This article was originally published in Forbes. A turbulent economy feels like change is coming at you from all directions. Your most lucrative sales channels can dry up. Your best customers can become flight risks. Your top strategies can turn ineffective. Companies...

Be a Customer Success goal-getter: Tips for setting goals and crushing them with Rod Cherkas

Has the unpredictability of the past few years derailed your professional ambitions? Maybe you sense that you haven’t put a dent in what you set out to achieve—despite feeling like you’ve worked harder than ever to stay afloat. If you think you may be stuck in career...

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