May 4, 2022

Read Time < 1 min

CHURN.FM Episode 164 – The evolution of focus on net revenue retention



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How often should customer success meet with customers face-to-face?

There’s an old United Airlines television commercial from 1989 that underscores the importance of meeting customers face-to-face. A boss is telling a roomful of employees that their company’s oldest customer fired them that morning. Why? Because business had become...