ChurnZero Product Editions
Professional & Enterprise Editions
Built for fast-growing companies, ChurnZero Professional enables you to manage more customers with greater precision and personalization and ChurnZero gives you the power to rapidly scale without the need to equally expand your Customer Success team.
Enterprise is an enhanced version of ChurnZero designed for well-established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases
| FEATURES | Professional | Enterprise |
|---|---|---|
| Parent/Child Accounts |  |  |
| Account + Contact Profiles |  |  |
| Segmentation |  |  |
| Real-Time Alerts |  |  |
| Journeys |  |  |
| External Journey Sharing (Reports & In-App Checklists) |  |  |
| Playbooks |  |  |
| Conditional Logic in Plays |  | |
| JavaScript/DevLess for Implementation |  |  |
| In-App Announcements |  |  |
| Success Centers |  |  |
| Success Insights |  | |
| Standard Surveys (NPS, CSAT & CES) |  |  |
| Custom Surveys |  | |
| ChurnScores |  |  |
| Multi-Currency |  |
| Reporting | Professional | Enterprise |
|---|---|---|
| Command Center |  |  |
| My Dashboard |  |  |
| Daily Digest |  |  |
| Account Growth Report |  |  |
| Cohort Reporting |  |  |
| Events Dashboard |  |  |
| Live Exports |  |  |
| Custom Dashboards |  | |
| Account Insights |  |
| PLATFORM ACCESS + SECURITY | Professional | Enterprise |
|---|---|---|
| SSO |  |  |
| Multi-Factor Authentication |  |  |
| User Permission Groups |  |  |
| Account Roles & Assignments |  |  |
| INTEGRATIONS | Professional | Enterprise |
|---|---|---|
| CRM |  (Full) |  (Full) |
| Inbox Integration |  (Full History) |  (Full History) |
| Calendar Integration |  |  |
| Usage Integration |  |  |
| Add-On Integrations |  (Limit of 5) |  (Unlimited) |
| Manual Imports |  |  |
| Salesforce Dashboard |  |  |
| HTTP API, a simple upload API |  |  |
| REST API, for data retrieval and integration | Can add |  |
| ADD-ONS | Professional | Enterprise |
|---|---|---|
| Slack ChatBot | Can add |  |
| Microsoft Teams ChatBot | Can add |  |
| ChurnZero for Zendesk Support | Can add |  |
| WalkThroughs | Can add | Can add |
| Limits | Professional | Enterprise |
|---|---|---|
| Max of Users | No max | No max |
| Accounts Permitted | 400/user; $1.00/ account overages | 400/user; $1.25/ account overages |
| Product Usage History | Unlimited History Up to 400 Event Types | Unlimited History Up to 400 Event Types |
| Professional | Enterprise | |
|---|---|---|
| Implementation Kickoff | Welcome Call + Process Overview | Welcome Call + Project Planning |
| Requirement Review Sessions | 2 | 3 |
| Technical Kickoff Call | Implementation Academy | Implementation Academy + Live Q&A |
| Review of Core Data | QA Segments + Live Review | QA Dashboard + Live Review |
| Data Validation | Live Overview + Report Card | Live Review + Report Card |
| Projects Check-Ins | Bi-Weekly + Project Signoff Call | Weekly + Project Signoff Call |
| TRAINING & INITIAL CONFIGURATION | Professional | Enterprise |
|---|---|---|
| Admin Training | ||
| ChurnZero Admin Academy |  |  |
| Fast Track Configuration Guides |  |  |
| Consultation Sessions | 5 | 10 |
| Executive Configuration Reviews | 2 | 5 |
| ChurnZero Community |  |  |
| User Training | ||
| ChurnZero User Academy |  |  |
| Live Training Sessions | 1 | 3+ customized user guides |
| Live Q&A Sessions | 3 | 5 |
| Train-the-Trainer | Train-the-Trainer Toolkit + 1 Live Session | Train-the-Trainer Toolkit + 2 Live Sessions |
| ChurnZero Community |  |  |
| ONGOING CUSTOMER SUCCESS | Professional | Enterprise |
|---|---|---|
| Admin/POC | ||
| 3-Month Post Go Live CSM Check-Ins | Bi-Weekly | Weekly |
| Ongoing CSM Check-Ins | Monthly | Bi-Weekly |
| Usage Reporting | Monthly | Bi-Weekly |
| Executive Reviews | 1/year | 2/year |
| New Admin Training | Admin Academy + 2 Live Sessions/Year | Admin Academy + 4 Live Sessions/Year |
| User | ||
| Team Refresher Sessions | User Academy + 2 Live Sessions/Year | User Academy + 4 Live Sessions/Year |
| Resources | ||
| Admin Academy |  |  |
| User Academy |  |  |
| ChurnZero Community |  |  |
| ChurnZero Community Ambassador Eligibility | Can apply | Can apply |
| ChurnZero Support |  |  |