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Return on (Customer Success Platform) Investment

Return on (Customer Success Platform) Investment

You’ve probably heard before that it’s 4x more expensive to sell to new customers than existing customers. But here’s the ugly truth: Customer Success has a waste problem too. Every missed customer outreach opportunity – whether it’s a product usage slip, strategic...
CRM vs. Dedicated CS Platform

CRM vs. Dedicated CS Platform

The saying has been around for years: you’re only as good as the tools you use. When it comes to a Customer Success team, the tools used to support this important function should not be taken lightly given the amount of revenue that is on the line. Wondering if your...
Customer Onboarding Made Easy

Customer Onboarding Made Easy

SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. When it comes to a Customer Success team, nailing your onboarding process is a must. This is particularly important for organizations with a long or...