Customer Journeys Workbook

Every positive customer experience starts with a well-defined customer journey. By mapping your company’s various customer interactions, you can find friction points in processes, spot trends across touchpoints, and get a deeper understanding of your customers’ needs and expectations in each stage of the lifecycle.

ChurnZero’s customer journeys workbook will help you:

  • Avoid common mistakes when mapping a journey
  • Identify the key components that make up a customer journey
  • Build a customer journey using a systematic approach