by Alex Weihmann | May 23, 2022 | Ebook
In Customer Success, you’re uniquely positioned to influence your company’s revenue and growth. So why are other departments tripping you up with misunderstandings, overstepped boundaries, or unrealistic expectations? Chances are, you’re experiencing cross-functional...
by Alex Weihmann | Mar 17, 2022 | Guide
A WalkThrough is a multi-step guide that integrates into your product’s interface to direct users through specific features and showcase the application. Drawing from the wealth of customer data within your ChurnZero ecosystem, WalkThroughs help you deliver assistance...
by Silverback Web Team | Aug 28, 2021 | Guide
A Journey is a map of a process that your customer completes to achieve key goals throughout their customer lifecycle. Journeys outline clear expectations of what is needed from both your internal team and your customers. With each Journey, you can define Milestones,...
by Silverback Web Team | Aug 28, 2021 | Guide
Use this template to outline and organize the high-level questions you should include in your request for proposal (RFP) for Customer Success software. Strategically structuring your RFP ensures you solicit quality vendor responses that are relevant, useful, and clear...
by Silverback Web Team | Aug 28, 2021 | Guide
Alerts provide early indicators that could help you save an account, present opportunities to expand the Account, and in general, allow you to be proactive in contributing to your Customer’s Success. This guide will help you identify potential points you may want to...
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