“In-app messaging is useful for making contact with customers that are typically difficult to get ahold of via other means, allowing us to remind them of upcoming renewal dates, new features, etc.” — Wayne B.
Collaborate with customers in your app with Success Centers
Make your CSMs’ outreach easier with a single place to where they can point customers for all interactions. Your CSMs can spend more time on relationship building, helping customers achieve their goals, and less time on the administrative tasks of customer management.
Success Centers are created and managed within ChurnZero, giving you full control over the look, style, visibility, and content of your centralized communications with customers.
Success Center
“What do I like best about ChurnZero? Capability for in-app extensions to provide content to users for news and help guides.” — Charles W.
Personalized communications, in-app collaboration
Keep customers engaged with
- Digital content including text, images, videos, calls to action, and more.
- Account roles: Select the specific types of information you want each customer role to see.
- Journey checklist: See details for each journey and prompt customers to complete to-dos.
- Metrics: Include useful progress metrics from ChurnZero’s Account Insights
- Announcements: Display news, product updates and general information.
- Surveys: Include reminders and links to surveys that have yet to be answered.
- IFrame: Display content from other sites, such as your conference’s registration page.
- Resources: Upload documents so customers have easy access.
Ways to use Success Centers
- Meeting management: Success Centers give you the option to make CSMs’ meeting information and reminders accessible to their customers.
- Make resources easy to find: Share documents through the Success Center for future needs and access.
- Less can be more: Cut down on emails from marketing, customer support, product, and events by consolidating your updates here.
- Set the stage for renewal conversations: Add relevant renewal and value-driven data to the Success Center for ddecision-makersecision makers before and during the discussion.
- Keep your onboarding moving: Display journey checklist information, walk the customer through activities, mark progress, and showcase next steps.
- Communicate value: Provide usage details with visual representation to drive continued adoption and discussions on where value is being seen, or where it needs improvement.
- Support status: Use the Success Center to show any outstanding support tickets and their status, keeping users informed on issues that they reported
Why customer success teams love ChurnZero’s Success Centers
“We are looking at the – messaging feature to promote feature releases, tips & tricks, and relevant content based on feature usage.” — Current user
Customer success leaders
can improve the consistency and relevance of customer communications.
Customer success operations
can create branded Success Centers for their teams.
CSMs
can provide updates and important information to customers without disrupting customer workflows, enhancing customers’ success and improving their overall experience.
Customers
can schedule meetings with CSMs, call support, find resources tied to the feature they are using, and more, all in one place.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal forecasting
- Advanced reporting tools
- Learning management system integration
