Customer education
ChurnZero’s partnership with Absorb makes it easy to build and manage a training and education program that keeps customers engaged and moving forward.
“Love the platform, how it has helped my CS team in retention, and how it has helped with our customer education goals.” — Doug G.
ChurnZero x Absorb: Give your customers the knowledge they need to succeed.
ChurnZero and Absorb empower your team to create libraries of engaging training content, manage enrollment, track success, and customize every customer’s learning journey.
Learner management
- Keep learner data up to date by matching or creating new learners with ChurnZero contacts.
- Segment customers to curate learning experiences for optimal results.
Experience management
- Automate course enrollment and reminders with ChurnZero automation.
- Boost product adoption with in-app training on specific or new features to achieve long-term success.
- Celebrate and communicate with learners in your product through ChurnZero’s digital engagement tools.
- Plan, build, and execute courses
Learning data insights
- Uncover metrics for in-progress courses and activities associated with live courses.
- Receive insights on content performance based on usage data.
- Understand the impact courses have on product adoption and health scores.
- Share learner data directly with customers through Account Insights, enabling customers to track their own team’s learning progress.
LMS data in ChurnZero
“A major benefit has been having a system that directly links to our data so we can easily set up programs. So for example, we can identify a struggling account, then automatically enter them into a play to provide help and resources.” — Verified customer
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Get even more from the ChurnZero x Absorb integration
Absorb Elite Support
Get a dedicated client success manager to achieve your customer learning goals with progress reports, a dedicated sandbox, one-on-one training, and more.
Absorb Engage
Create a more interactive learning environment with gamification, eye-catching billboards, social learning, and collaborations.
Absorb Analyze BI
Make more informed decisions with interactive reports and customized dashboards that visualize key customer trends.
Absorb Create
Build and author your own courses with drag and-drop, no-code functionality, accessibility features, and a robust library of customizable templates and themes.
Why customer success teams love ChurnZero x Absorb LMS
“ChurnZero has really eliminated our blind spots as to how our customers are using our product and how we can better help them. ” — Mete K.
Customer success leaders
can use customer data, automation, and segmentation to scale their education program, and use education data to inform their retention strategies.
Customer success teams
can manage and measure customer education workflows in ChurnZero.
Customer education teams
can build impactful educational content, training materials, courses, and learning paths in Absorb.
Learn about all the features of ChurnZero customer success software
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal forecasting
- Advanced reporting tools
- Learning management system integration
