Customer Success AI™
Discover how ChurnZero’s CS AI can transform your approach, streamline communication, and provide new insights into your customers’ needs.
“ChurnZero is my secret weapon for staying on top of every customer lifecycle event and identifying risks on time. The new tool amplifies my productivity and conserves valuable time.” – Verified customer
Save time and work smarter with Customer Success AI
CS AI is customer-success-specific, generative AI. It’s engineered to generate ideas, strategies, responses, summaries, and content for your CS team. You can generate follow-up communications from its notes, and send them out using email or in-app messages, instructing CS AI to refine your content, add details, adjust the tone, personalize with customer data, or summarize key points.
CS AI is woven into ChurnZero’s software platform for user-friendliness, and comes with a library of useful CS prompts to kickstart your AI journey.
CS AI’s customer briefs let your team extract key insights, identify risks, and make data-driven decisions swiftly and confidently, without time-consuming manual data analysis.
Try Customer Success AI for free.
CS AI prompts
Customer Success AI: a quick overview
Create customer briefs in a single click
Customer brief sample
“I love the feature, which allows me to get a holistic view of my team, their accounts, and how they are performing. The tools/features in Churnzero help to make the best out of your time, and with the new AI integration, it just got a lot easier and better. I find the features suited for a fast-paced environment.” — Vishnu K.
Make a difference instantly with ChurnZero’s Customer Success AI
A single click combines qualitative and quantitative data to provide:
- A high-level summary of account attributes, for a quick view of crucial information.
- An understanding of an account’s health based on primary health score (ChurnScore) and usage metrics, allowing you to monitor changes over time.
- Insights into recent survey responses and emails.
- Engagement details: review recent notes and logged activities for an overview of customer interactions.
Work smarter and faster
- Simplify your workflows and eliminate manual processes.
- Quickly access customer information before escalation calls.
- Generate account summaries for in-person meetings or event invitations.
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Why customer success teams love ChurnZero’s Customer Success AI
“The ChurnZero tool really helps me when I am stumped on how to craft emails and/or feedback on things! It really is a life saver!” — Verified customer
Customer success leaders
are gaining additional ideas to enhance their retention or adoption strategies.
Customer success operations
can simplify platform configurations by using CS AI to summarize processes.
Customer success management
can draft customer communications for complex topics in one click.
CSMs
can redesignate their time from summarizing meetings to building relationships.
Learn about all the features of ChurnZero customer success software
Core customer success features
Segment customers create automated plays and journeys, get detailed reporting, and a better understanding of the health of your customer base.
Digital engagement tools
Everything you need to create personalized, automated communications with your customers, right within your product.
ChurnZero power tools
ChurnZero offers a suite of tools to increase your efficiency and elevate your customer success, including:
- Customer Success AI™
- Launchpad, our best-practices template library
- Predictive CS analytics
- Detailed renewal forecasting
- Advanced reporting tools
- Learning management system integration
