ChurnZero Product Editions

Growth, Professional & Enterprise Editions

  ChurnZero’s Growth Edition is designed for smaller teams and startups. Growth offers a Customer Success solution that is easier to buy, while still being full-featured. Growth includes the majority of ChurnZero’s core functionality.

Built for Fast-Growing Companies, ChurnZero Professional enables you to manage more customers with greater precision and personalization and ChurnZero gives you the power to rapidly scale without the need to equally expand your Customer Success team.

Enterprise is an enhanced version of ChurnZero designed for well established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases.

FEATURES Growth Professional Enterprise
Parent/Child Accounts
Customer Profiles
Customer Briefs
Real-Time Alerts
External Journey Sharing (Reports & In-App Checklists)
(No In-App)
Conditional Logic in Plays
JavaScript/DevLess for Implementation
In-App Announcements
Success Centers
Success Insights
Standard Surveys (NPS, CSAT & CES)
(NPS only; No In-App)
Custom Surveys
Reporting Growth Professional Enterprise
Command Center
My Dashboard
Daily Digest
Account Growth Report
Cohort Reporting
Events Dashboard
Live Exports
(Email only)
Renewal and Forecast Hub Can add
Custom Dashboards Can add
Account Insights Can add
PLATFORM ACCESS + SECURITY Growth Professional Enterprise
Multi-Factor Authentication
User Permission Groups
Account Roles & Assignments
INTEGRATIONS Growth Professional Enterprise
(Accounts, Contacts, Tasks Only)


Inbox Integration
(1 Year History)

(Full History)

(Full History)
Calendar Integration
Usage Integration
Add-On Integrations
(Limit of 1)

(Limit of 5)

Manual Imports
Salesforce Dashboard
HTTP API, a simple upload API
REST API, for data retrieval and integration Can add
ADD-ONS Growth Professional Enterprise
Slack ChatBot
Microsoft Teams ChatBot
ChurnZero for Zendesk Support Can add
WalkThroughs Can add Can add
Limits Growth Professional Enterprise
Max of Users 3 included; 3 max No max No max
Accounts Permitted 1,200 max;
No overages
400/user; $1.25/
account overages
400/user; $1.50/
account overages
Product Usage History 1 Year History
Up to 150 Event Types
Unlimited History
Up to 400 Event Types
Unlimited History
Up to 400 Event Types
Resources Growth Professional Enterprise
Admin Academy
User Academy
ChurnZero Community
ChurnZero Community Ambassador Eligibility Can apply Can apply Can apply
ChurnZero Support
Dedicated CSM (requires account access)
Implementation (requires account access) Can add Can add Can add

Ready to learn more?

Our team is excited to share how ChurnZero can improve your customers’ experience and ultimately drive revenue. Whether your Customer Success team is big or small – ChurnZero has a solution that’s just your size.