ChurnZero Product Editions
Growth, Professional & Enterprise Editions
ChurnZero’s Growth Edition is designed for smaller teams and startups. Growth offers a Customer Success solution that is easier to buy, while still being full-featured. Growth includes the majority of ChurnZero’s core functionality.
Built for Fast-Growing Companies, ChurnZero Professional enables you to manage more customers with greater precision and personalization and ChurnZero gives you the power to rapidly scale without the need to equally expand your Customer Success team.
Enterprise is an enhanced version of ChurnZero designed for well established or rapidly scaling Customer Success teams. Enterprise includes all standard features available in Professional, as well as advanced features focused on deeper reporting and complex use cases
| FEATURES | Growth | Professional | Enterprise |
|---|---|---|---|
| Parent/Child Accounts |  |  |  |
| Customer Profiles |  |  |  |
| Customer Briefs |  | ||
| Segmentation |  |  |  |
| Real-Time Alerts |  |  |  |
| Journeys |  |  |  |
| External Journey Sharing (Reports & In-App Checklists) |  |  | |
| Playbooks |  (No In-App) |  |  |
| Conditional Logic in Plays |  | ||
| JavaScript/DevLess for Implementation |  |  |  |
| In-App Announcements |  |  | |
| Success Centers |  |  | |
| Success Insights |  | ||
| Standard Surveys (NPS, CSAT & CES) |  (NPS only; No In-App) |  |  |
| Custom Surveys |  | ||
| ChurnScores |  |  |  |
| Multi-Currency |  |
| Reporting | Growth | Professional | Enterprise |
|---|---|---|---|
| Command Center |  |  |  |
| My Dashboard |  |  |  |
| Daily Digest |  |  |  |
| Account Growth Report |  |  | |
| Cohort Reporting |  |  | |
| Events Dashboard |  |  |  |
| Live Exports |  (Email only) |  |  |
| Renewal and Forecast Hub | Can add |  | |
| Custom Dashboards | Can add |  | |
| Account Insights | Can add |  |
| PLATFORM ACCESS + SECURITY | Growth | Professional | Enterprise |
|---|---|---|---|
| SSO |  |  |  |
| Multi-Factor Authentication |  |  |  |
| User Permission Groups |  |  |  |
| Account Roles & Assignments |  |  |  |
| INTEGRATIONS | Growth | Professional | Enterprise |
|---|---|---|---|
| CRM |  (Accounts, Contacts, Tasks Only) |  (Full) |  (Full) |
| Inbox Integration |  (1 Year History) |  (Full History) |  (Full History) |
| Calendar Integration |  |  |  |
| Usage Integration |  |  |  |
| Add-On Integrations |  (Limit of 1) |  (Limit of 5) |  (Unlimited) |
| Manual Imports |  |  |  |
| Salesforce Dashboard |  |  | |
| HTTP API, a simple upload API |  |  |  |
| REST API, for data retrieval and integration | Can add |  |
| ADD-ONS | Growth | Professional | Enterprise |
|---|---|---|---|
| Slack ChatBot |  |  | |
| Microsoft Teams ChatBot |  |  | |
| ChurnZero for Zendesk Support | Can add |  | |
| WalkThroughs | Can add | Can add |
| Limits | Growth | Professional | Enterprise |
|---|---|---|---|
| Max of Users | 3 included; 3 max | No max | No max |
| Accounts Permitted | 1,200 max; No overages | 400/user; $1.25/ account overages | 400/user; $1.50/ account overages |
| Product Usage History | 1 Year History Up to 150 Event Types | Unlimited History Up to 400 Event Types | Unlimited History Up to 400 Event Types |
| Resources | Growth | Professional | Enterprise |
|---|---|---|---|
| Admin Academy |  |  |  |
| User Academy |  |  |  |
| ChurnZero Community |  |  |  |
| ChurnZero Community Ambassador Eligibility | Can apply | Can apply | Can apply |
| ChurnZero Support |  |  |  |
| Dedicated CSM (requires account access) |  |  | |
| Implementation (requires account access) | Can add | Can add | Can add |